Privacy Policy

Privacy Policy

Responsible for data processing:
Dometic Vehicle Outfitters EU GmbH
Zu den Mergelbrüchen 4
30559 Hannover
Germany
[email protected]

Data protection officer:

Mrs. Dr. Hanni Koch
VIA Consult GmbH & Co. KG
Martinstraße 25
57462 Olpe
Germany
[email protected]

Thank you for your interest in our online shop. The protection of your privacy is very important to us. In the following we inform you in detail about the handling of your data.

1. Access data and hosting
You can visit our websites without giving any personal information. Whenever a website is called up, the web server merely automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting provider (access data) and documents the call.

This access data is evaluated exclusively for the purpose of ensuring the trouble-free operation of the site and improving our offer. In accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO (GDPR), this serves to safeguard our legitimate interests in a correct presentation of our offer, which outweigh the interests of the parties concerned. All access data will be deleted at the latest seven days after the end of your site visit.

Hosting services by a third-party provider
In the context of processing on our behalf (Art. 28 DSGVO), a third-party provider provides us with the services for hosting your personal data including our online shop and for displaying the website.
This third party is located outside a country of the European Union or the European Economic Area. However, we have concluded so-called standard contractual clauses with the third-party provider to ensure an adequate level of data protection in the third country. You can request a copy of these standard contractual clauses (with the blackening of confidential company and business secrets) at the contact details given above or from our data protection officer.
In accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO, the commissioning of the third-party provider serves to safeguard our predominantly legitimate interests in the correct presentation and efficient hosting of our offer when weighing up the interests.
All data collected in the context of the use of this website or in forms provided for this purpose in the online shop as described below are processed on the servers of a subcontractor of the third-party provider with its registered office within the EU. The data itself is stored on servers in Germany. Processing on other servers does not take place unless otherwise expressly stated elsewhere in this privacy information.

2. Collection and use of data for contract processing and creation of a customer account
We collect personal data when you voluntarily provide us with this information as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, because in these cases we need the data for the processing of the contract or for the processing of your contact and you cannot send the order or contact without their indication. Which data is collected can be seen from the respective input forms. We use the data you provide us with in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO for the purpose of processing contracts and handling your enquiries.
Insofar as you have given your consent to this in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. The processing of your personal data within the customer account is done for the following purposes: With the customer account you can, among other things, manage different shipping addresses, track the shipment of your order, retrieve your order history, create reviews for products, create wish lists and receive exclusive offers.
After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after the expiry of the tax and commercial law retention periods (usually 10 years), unless you have expressly consented to further use of your data or we reserve the right to use your data for other purposes that are legally permitted and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or by using a function in the customer account provided for this purpose.

3. Data transfer
In order to fulfil the contract in accordance with Art. 6 Para. 1 S. 1 lit. b DSGVO, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the order process, we will pass on the payment data collected for this purpose to the bank commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service for the processing of payments. In some cases, the selected payment service providers also collect this data themselves if you open an account there. In this case, you must log on to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
The same applies to the transfer of data to our manufacturers or wholesalers in cases where they undertake the dispatch for us (drop shipment).

Transfer of data to shipping service providers
If you have given us your express permission to do so during or after your order, we will transfer your e-mail address and telephone number to the selected shipping service provider in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO, so that they can contact you before delivery for the purpose of announcing or coordinating delivery.

The consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data in a manner that goes beyond that which is legally permitted and about which we inform you in this declaration.

DHL Paket GmbH
Kleiner Holzhägen 2
30559 Hannover

United Parcel ServiceDeutschland S.à r.l. & Co. OHG
Görlitzer Str. 1
41456 Neuss

DACHSER SE
European Logistics
Kemptener Str. 9
30855 Langenhagen

4. E-mail newsletter

E-mail advertising with newsletter registration
If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send
you our e-mail newsletter on a regular basis based on your consent in accordance with Art. 6 Para. 1 S. 1 lit. a DSGVO.
You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or by using a link provided for this purpose in the newsletter. After deregistration, we will delete your e-mail address unless you have expressly consented to further use of your data or we reserve the right to use your data in a manner that goes beyond that which is legally permitted and about which we inform you in this declaration.
The newsletter is sent by a service provider on our behalf, to whom we pass on your e-mail address for this purpose.
This service provider is located in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

5. Integration of the Trusted Shop Trustbadge
For the display of our Trusted Shops seal of approval and the collected ratings as well as the offer of Trusted Shops products for buyers after an order, the Trusted Shops trust badge is integrated on this website.
This serves to safeguard our legitimate interests, which outweigh the interests of the parties concerned, in the optimal marketing of our products and services in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. The trust badge and the services advertised with it are an offer of Trusted Shops AG, Subbelrather Str. 15C, 50823 Köln, Germany.
When the trust badge is called up, the web server automatically saves a so-called server log file, which contains e.g. your IP address, date and time of the call, transferred data volume and the requesting provider (access data) and documents the call. This access data is not evaluated and is automatically overwritten at the latest seven days after the end of your page visit.
Other personal data is only transferred to Trusted Shops if you have consented to this, decide to use Trusted Shops products after completing an order or have already registered for use. In this case the contractual agreement between you and Trusted Shops applies.

6. Cookies and web analysis
To make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests, which outweigh the interests of the parties concerned, in an optimized presentation of our offering in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO. Cookies are small text files that are automatically stored on your end device. Some of the cookies used by us are deleted again after the end of the browser session, i.e. after closing your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognize your browser on your next visit (persistent cookies). You can see the duration of the storage in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually about their acceptance or exclude the acceptance of cookies for certain cases or generally. Each browser is different in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You will find these for the respective browsers under the following links:
Internet Explorer™: https://support.microsoft.com/de-de/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: https://support.google.com/chrome/answer/95647?hl=de&hlrm=en
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : https://help.opera.com/de/latest/web-preferences/#cookies

If cookies are not accepted, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics, a web analysis service of Google LLC (www.google.de). This serves to safeguard our legitimate interests, which outweigh the interests of the parties concerned, in an optimized presentation of our offering in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO. Google (Universal) Analytics uses methods that enable an analysis of your use of the website, such as cookies. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other states that are parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transferred to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser within the framework of Google Analytics is not combined with other Google data. After the discontinuation of the purpose and the end of the use of Google Analytics by us, the data collected in this context will be deleted.

Google LLC has its headquarters in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

As an alternative to the browser plugin, you can click this linkto prevent Google Analytics from recording data on this website in the future. An opt-out cookie is stored on your end device. If you delete your cookies, you will have to click the link again.
You can also prevent the setting of cookies by adjusting your browser software accordingly. We point out that in this case you may not be able to use all functions of our website to their full extent.

7. Online marketing

Google AdWords Remarketing
We use Google Adwords to promote this website in Google search results and on third party websites. To this end, when you visit our website, the so-called remarketing cookie is set by Google, which automatically enables interest-based advertising by means of a pseudonymous CookieID and on the basis of the pages you visit. This serves to protect our legitimate interests in the optimal marketing of our website in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO, which outweigh the interests of all parties involved. After the discontinuation of the purpose and the end of the use of Google AdWords Remarketing by us, the data collected in this context will be deleted.

Any further processing of data will only take place if you have agreed with Google that your web and app browsing history will be linked by Google to your Google Account and that information from your Google Account will be used to personalize ads you see on the web. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define
target group lists for cross-device remarketing. For this purpose, your personal data is temporarily linked by Google with Google Analytics data in order to form target groups.

Google AdWords Remarketing is an offer from Google LLC (www.google.de).
Google LLC has its headquarters in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can deactivate the remarketing cookie using this link. You can also contact the Digital Advertising Alliance to find out how cookies are set and to adjust your settings. You can also prevent the setting of cookies by adjusting your browser software accordingly. We point out that in this case you may not be able to use all functions of our website to their full extent.

Google Maps
This website uses Google Maps for the visual representation of geographical information Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: Google). This serves to safeguard our predominantly legitimate interests in an optimized presentation of our offering and easy accessibility of our locations in accordance with Art. 6 para. 1 lit. f) DSGVO.
When using Google Maps, Google transmits or processes data on the use of the Maps functions by website visitors, which may include in particular the IP address and location data. We have no influence on this data processing.
Google is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
To deactivate the Google Maps service and thus prevent data transmission to Google, you must deactivate the Java Script function in your browser. In this case, Google Maps cannot be used or can only be used to a limited extent.
Further information about data processing by Google can be found in the Google data protection information. The terms of use for Google Maps contain detailed information about the map service.

Google reCAPTCHA
For the purpose of protecting against misuse of our web forms as well as against spam, we use the Google reCAPTCHA service of the company Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: Google) within the framework of some forms on this website. By checking a manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. In accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO, this serves to protect our predominantly legitimate interests in the protection of our website from misuse as well as in a trouble-free presentation of our online presence.
Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, as part of the verification methods that allow an analysis of the use of the website by you, such as cookies. The automatically collected information about your use of this website including your IP address is usually transferred to a Google server in the USA and stored there. In addition, other cookies stored in your browser by Google services are evaluated by Google reCAPTCHA.
Personal data is not read out or saved from the input fields of the respective form.
Google is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You may refuse the use of JavaScript or cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Please note that this may limit the functionality of our website for your use. You can find further information on Google's data protection policy here.

Google Fonts
On this website the script code "Google Fonts" of the company Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter: Google)
is integrated. This serves to safeguard our legitimate interests, which outweigh any other interests, in a uniform presentation of the content on our website in accordance with Art. 6 para. 1 lit. f) DSGVO.
In this context, a connection is established between the browser you are using and the Google servers. Through this, Google gains knowledge that our website has been accessed via your IP address.
Google is certified under the EU-US Privacy Shield. A current certificate can be viewed here. On the basis of this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
Further information about data processing by Google can be found in the Google data protection information.

8. Social media plug-ins
Use of social plugins from Facebook, Google, Twitter, Instagram, PinterestSocial plugins ("plugins") from social networks are used on our website.
If you call up a page of our website that contains such a plugin, your browser will establish a direct connection to the servers of Facebook, Google, Twitter or Instagram. The content of the plugin is transmitted by the respective provider directly to your browser and integrated into the page. By integrating the plugins, the providers receive the information that your browser has called up the corresponding page of our website, even if you do not have a profile or are not logged in at the moment. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider (possibly in the USA) and stored there. If you are logged in to one of the services, the providers can directly assign the visit to our website to your profile in the respective social network. When you interact with the plugins, for example by pressing the "Like" or "Share" button, the corresponding information is also transmitted directly to a server of the providers and stored there. The information is also published in the social network and displayed to your contacts. This serves to safeguard our legitimate interests, which outweigh the interests of the parties concerned, in the optimal marketing of our products and services in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO.
The purpose and scope of data collection and the further processing and use of data by the providers as well as a contact option and your rights and settings options for the protection of your privacy can be found in the data protection information of the providers.
https://www.facebook.com/policy.php
https://twitter.com/privacy
https://developers.google.com/+/web/buttons-policy
https://help.instagram.com/155833707900388
https://about.pinterest.com/de/privacy-policy

If you do not want the social networks to associate the data collected through our website directly with your profile in the relevant service, you must log out of the relevant service before visiting our website. You can also completely prevent the loading of the plugins with add-ons for your browser, e.g. with the script blocker "NoScript" (https://noscript.net/).
Youtube Video
PluginsThis website integrates content from third party providers. This content is provided by Google LLC ("Provider").
Youtube is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").

For videos from Youtube that are embedded on our site, the advanced privacy setting is activated. This means that no information is collected and stored from website visitors to YouTube unless they are playing the video. The integration of the videos serves to safeguard our predominantly legitimate interests in the optimal marketing of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. The purpose and scope of data collection and the further processing and use of data by the providers as well as your rights and setting options for the protection of your privacy can be found in the data protection information of Google https://developers.google.com/+/web/buttons-policy.

Our online presence on Facebook, Google, Twitter, Instagram, Pinterest
Our presence on social networks and platforms serves a better, active communication with our customers and interested parties. There we inform about our products and current special offers.
When you visit our online presence in social media, your data may be automatically collected and stored for market research and advertising purposes. From this data, so-called usage profiles are created using pseudonyms. These can be used, for example, to place advertisements inside and outside the platforms that presumably correspond to your interests. For this purpose, cookies are usually used on your end device. These cookies store the visitor behavior and interests of the users. This is in accordance with Art. 6 para. 1 lit. f. DSGVO to safeguard our predominantly legitimate interests in an optimized presentation of our range of products and services and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (permission) to the data processing, e.g. by means of a checkbox, the legal basis for the data processing is Art. 6 para. 1 lit. a DSGVO.
As far as the aforementioned social media platforms have their headquarters in the USA, the following applies: The European Commission has taken an adequacy finding for the US. This goes back to the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of data by the providers on their websites, as well as a contact option and your rights and settings options for the protection of your privacy, in particular opt-out options, please refer to the providers' data protection information linked below. If you still need help in this regard, you can contact us.
Facebook: https://www.facebook.com/about/privacy/

The data processing is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO, which you can view here:
https://www.facebook.com/legal/terms/page_controller_addendum
Google/ YouTube: https://policies.google.com/privacy
Twitter https://twitter.com/de/privacy
Instagram https://help.instagram.com/519522125107875
Pinterest https://about.pinterest.com/de/privacy-policy

Possibility of appeal (opt-out):
Facebook: https://www.facebook.com/settings?tab=adsGoogle/
YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: https://help.instagram.com/519522125107875
Pinterest: https://www.pinterest.de/?next=/settings

9. Contact details and your rights

As a data subject, you have the following rights:

• in accordance with Art. 15 DSGVO, the right to request information about your personal data processed by us to the extent described therein;
• in accordance with Art. 16 DSGVO, the right to demand the immediate correction of incorrect or incomplete personal data stored by us;
• in accordance with Art. 17 DSGVO, the right to request the deletion of your personal data stored by us, unless further processing is required for
  - the exercise of the right to freedom of expression and information;
  - the fulfilment of a legal obligation;
  - for reasons of public interest or
  - for the assertion, exercise or defense of legal claims;
• pursuant to Art. 18 DSGVO, the right to demand the restriction of the processing of your personal data, if
  - the accuracy of the data is disputed by you;
  - the processing is unlawful, but you refuse to have it deleted;
  - we no longer need the data, but you need it to assert, exercise or defend legal claims; or
  - you have lodged an objection to the processing pursuant to Art. 21 DSGVO;
• in accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided us with in a structured, common and machine-readable format or to request that it be transferred to another responsible party
• pursuant to Art. 77 DSGVO the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or workplace or at our company headquarters for this purpose.

If you have any questions regarding the collection, processing or use of your personal data, for information, correction, restriction or deletion of data as well as revocation of any consents granted or objection to a specific use of data, please contact our company data protection officer.