Payment, Shipping & Collections

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FREE SHIPPING - TERMS & CONDITIONS

The terms that qualify your purchase for free shipping are listed below. Costs are automatically calculated at checkout.

Customers

FREE SHIPPING* ON ALL ORDERS OVER $250 as well as rack kits to the lower 48 states

*FREE SHIPPING applies to the majority of our catalog, however, some accessories are excluded i.e. Front Runner Roof Top Tents, Awnings, Drawer Systems, Load Bed Cargo Slides, Protection Equipment, Fuel Tanks, Water Tanks, Wolf and Cub Packs.

PLEASE TAKE NOTE: FREE SHIPPING applies to UPS ground shipments only. All freight and expedited orders will be excluded.

Dealer Network (B2B)

FREE SHIPPING* ON ALL ORDERS OVER $1000 as well as rack kits to the lower 48 states.

*FREE SHIPPING applies to the majority of our catalog, however, some accessories are excluded i.e. Front Runner Roof Top Tents, Awnings, Drawer Systems, Load Bed Cargo Slides, Protection Equipment, Fuel Tanks, Water Tanks, Wolf and Cub Packs.

PLEASE TAKE NOTE: FREE SHIPPING applies to UPS ground shipments only. All freight and expedited orders will be excluded.

ALL PRODUCTS SHIP FROM OUR AGOURA HILLS, CALIFORNIA WAREHOUSE

Immediately after you place an order you will get an order confirmation email. Your shipping information and tracking number will be emailed to you once your order has shipped. We strive to ship orders as quickly as possible. Many orders received before noon will even ship the same day.

SHIPPING DAMAGE

It happens. While our packaging is designed to keep your gear safe on its journey to you, every once in a while there’s an accident - a forklift mishap, or a pallet tipped, or a delivery driver having a bad day. If this happens to one of your packages, don’t worry, we’ll make it right.

Please CONTACT US immediately.

If the damage is bad and it is obvious the products inside the package are damaged, DO NOT SIGN for the item and REFUSE THE DELIVERY. If you sign, the package is yours and you've accepted it as is. If you notice there is damage to the shipping container but are not sure if the products inside are ok, you can still refuse the package, or sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip. Do NOT ACCEPT ANY DELIVERY without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer.

SHIPPING OUTSIDE THE U.S.A.

Your country may require you to pay import fees, customs, broker fees, duties and/or value added taxes (VAT).  These costs are not included in the live shipping rate quoted during checkout. These potential charges are the sole responsibility of the customer.

SALES & PROMOTIONS

Please note that Front Runner sales and promotion discounts only apply to the period of time when the sale or promotion is live. Front Runner will not carry over any of these discounts for orders placed outside of the set sale dates.

PRICE ADJUSTMENTS

From time to time our pricing may change due to business cost factors. Once a price adjustment goes into effect, we are unable to provide any customer refunds should a product be priced lower than what it was originally purchased for.