Returns, Exchange & Refunds

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OUR RETURN POLICY

Front Runner purchases made at FrontRunnerOutfitters.com can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories.

If you’d like to make a return, Email us at [email protected] for return instructions.

If the reason for return is not a result of a Front Runner Outfitters error, shipping costs, if any, incurred by the purchaser. Please note: if you return an item and did not originally pay shipping costs (eg. a Front Runner Roof Rack), the original shipping cost incurred by Front Runner Outfitters will be deducted from your refund.

If you are issued an RMA number by Front Runner, the return shipment must arrive at our facility within 3 weeks of the RMA approval being issued for a full return (anything received outside this period may be denied and returned to the customer).

If the returned products are not in new, re-sellable condition, a repackaging, restocking, and/or damaged goods fee of 20% of the product value may be deducted from the refund. We strongly urge you to repackage the products with care. If you need advice on how to pack the gear or need additional packaging materials, contact us. Front Runner can reserve the right to return any unacceptable products back to the sender. It generally takes 3-7 days after the package arrives at our warehouse for your return to be processed and credit to be issued to your card. As soon as the return is processed, you will get an email confirmation.

If you'd like to exchange your items for something else, please return them to us for a refund and place a new order for the product you want at the same time.

When choosing a shipper to return products, keep in mind that Front Runner Outfitters cannot be held liable or responsible for items lost or damaged in transit. We recommend using a carrier that can provide tracking and insurance.

Please print your RMA clearly on the shipping label. Thank you!


WARRANTY CLAIMS

For information regarding warranty claims please read our WARRANTY.


CHANGE-OF-MIND OR INCORRECT CHOICE

If you have changed your mind or made an incorrect choice and have paid already, chances are good your order is already being prepared for shipment. Most of our orders ships the same day!

If you cancel your order BEFORE it has been shipped, we will cancel your order and process a full refund.

If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return in line with our Return Policy.

Orders which are REFUSED AT DELIVERY will be processed as a return.

Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item. We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items.

HAVE ANY QUESTIONS?

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