Returns, Exchange & Refunds

Choose Your Country/Region


americas
europe
africa
oceania
asia
middle east

 

RETURNS

Front Runner purchases made at FrontRunnerOutfitters.com/en/za can be returned for any reason within 14 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and or accessories.

After 14 days, non-warranty related returns are at the SOLE DISCRETION of Front Runner. Read more about warranties here.

If the reason for your return is not because of a Front Runner error, shipping costs, incurred by Front Runner may be deducted from your refund. Please note: if you return an item and did not originally pay shipping costs, the shipping cost incurred by Front Runner will be deducted from your refund.

EXCHANGE

If you would like to exchange your items for something else, please return to us for a refund and place a new order for the product you want at the same time. All items that you would like to exchange must be in a new, resalable condition and include original packaging and all hardware and or accessories.

When choosing a shipper to return products, keep in mind that Front Runner cannot be held liable or responsible for items lost in transit. We recommend using a carrier that can provide tracking and insurance.

Please indicate your Front Runner invoice number clearly on the shipping label.

REFUND

After 14 days, non-warranty related returns are at the SOLE DISCRETION of Front Runner. Products must be shipped to our warehouse and will be checked. If your returned product has been checked and the products are not in a new, re-sellable condition, a repackaging, restocking, and/or damaged goods fee may be deducted from the refund or the product will be shipped back to you. We strongly urge you to repackage the products with care. If you need advice on how to re-pack the gear, please contact us.

It generally takes 3 – 5 days after the package arrives at our warehouse for your return to be processed and a credit to be issued. As soon as the return is processed you will get an email confirmation.

CHANGE-OF-MIND OR INCORRECT CHOICE

If you have changed your mind or made an incorrect choice and have paid already, chances are good your order is already being prepared for shipment. Most of our orders ships the same day!

If you cancel your order BEFORE it has been shipped, we will cancel your order and process a full refund.

If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return in line with our Return Policy.

Orders which are REFUSED AT DELIVERY will be processed as a return.

Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item. We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items.

HAVE ANY QUESTIONS?

Contact Us