We’re hiring! Front Runner Outfitters is a world-renowned vehicle-based adventure gear company specialising in the toughest roof racks and accessories.
We're looking for a Customer Service and Sales Representative to service our German speaking markets. This is a new position that gives you the opportunity to work closely with the international team from our head office in Johannesburg, South Africa.
As a Customer Service and Sales Representative, you will:
- Handle all customer service tickets (product enquiries, sales leads and complaints) from our website and social media channels and provide appropriate solutions and alternatives.
- Generate and follow up on sales leads though our CRM system.
- Identify and assess customers’ needs to achieve customer satisfaction.
- Build sustainable relationships of trust through open and interactive communication with both customers and team members.
- Meet personal/team sales and customer service targets.
- Assist with placement of orders, refunds or exchanges.
- Coordinating between departments and operating units in assisting with day-to-day sales and administrative duties as required.
- Proficient in German and English.
- Track record of over-achieving on set targets (customer service and sales targets).
- Ensure customers always enjoy a great brand experience with exceptional customer service.
Sound like an awesome fit? We want to hear from you. Please send your resume and cover letter to [email protected] Submit Resume