We’re hiring! Front Runner Outfitters is a world-renowned vehicle-based adventure gear company specialising in the toughest roof racks and accessories. 

We're looking for a Customer Service and Sales Representative to service our German speaking markets. This is a new position that gives you the opportunity to work closely with the international team from our head office in Johannesburg, South Africa.

As a Customer Service and Sales Representative, you will:

• Handle all customer service tickets (product enquiries, sales leads and complaints) from our website and social media channels and provide appropriate solutions and alternatives.
• Generate and follow up on sales leads though our CRM system.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Build sustainable relationships of trust through open and interactive communication with both customers and team members.
• Meet personal/team sales and customer service targets.
• Assist with placement of orders, refunds or exchanges.
• Coordinating between departments and operating units in assisting with day-to-day sales and administrative duties as required.

Requirements:

• Proficient in German and English.
• Track record of over-achieving on set targets (customer service and sales targets).
• Ensure customers always enjoy a great brand experience with exceptional customer service.

Sound like an awesome fit? We want to hear from you. Please send your resume and cover letter to [email protected]