We’re hiring! Front Runner Outfitters is a world-renowned vehicle-based adventure gear company specialising in the toughest roof racks and accessories. 

We're looking for a Customer Service and Sales Representative to service our German speaking markets. This is a new position that gives you the opportunity to work closely with the international team from our head office in Johannesburg, South Africa.

As a Customer Service and Sales Representative, you will:

• Handle all customer service tickets (product enquiries, sales leads and complaints) from our website and social media channels and provide appropriate solutions and alternatives.
• Generate and follow up on sales leads though our CRM system.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Build sustainable relationships of trust through open and interactive communication with both customers and team members.
• Meet personal/team sales and customer service targets.
• Assist with placement of orders, refunds or exchanges.
• Coordinating between departments and operating units in assisting with day-to-day sales and administrative duties as required.

Requirements:

• Proficient in German and English.
• Track record of over-achieving on set targets (customer service and sales targets).
• Ensure customers always enjoy a great brand experience with exceptional customer service.

Sound like an awesome fit? We want to hear from you. Please send your resume and cover letter to [email protected]

We’re hiring! Front Runner Outfitters is a world-renowned vehicle-based adventure gear company specialising in the toughest roof racks and accessories. 

Definition:

Procurement is defined as Sourcing, negotiating and buying of goods, materials and services to meet
the Company’s operational requirements.

Overall Purpose of the Role:

Purchase goods, materials and services to ensure that the company operational needs are met, considering the price, quality and delivery and to ensure continuity of supply.

Key Responsibilities:

General and Task Management

• Purchase goods, materials, components or services in line with specified cost, quality and delivery targets
• Support the purchasing function and other relevant departments and communicate any supply problems which may impact on business operations
• Act as an interface between suppliers and other relevant departments on purchasing processes and new projects and activities
• Monitor and advice on any issues which present risk or opportunity to the organisation
• Monitor market trends, competitor strategies and market suppliers
• Provide analysis on costs, new and existing and review cost reduction activities
• Prepare reports and updates when required
• Work closely with others in the procurement function and review opportunities for continuous improvement and business improvements
• Adhere to any health, safety and environmental policies and procedures to ensure the safety and wellbeing of self, staff and visitors
• Negotiate/improve prices and terms of business with suppliers and review opportunities
• Prepare and raise purchase orders and order schedules
• Build, maintain and manage supplier relationships and keep up good communications
• Ensure that a professional and consistent approach is taken about all supplier relationships
• Conduct research for new components and suppliers
• Compile data relating to supplier performance to enable evaluation
• Assess and evaluate suppliers and contribute to performance reviews to ensure contract compliance
• Contact suppliers to resolve price, quality, delivery or invoice issues
   

Self Management

• Comply with the Health, Safety and Environmental Policies
• Assertive, resilient and welcomes change
• Engages interest and participation of others and has a collaborative approach to working together
• Proactively contributes to the team
• Actively committed to team development
• Is self-aware and optimistic
• Shows moral courage, openness and honesty in all dealings
   

Skills and Attributes:

• Able to build and maintain effective and productive relationships with management, co- workers and suppliers
• Excellent communication, negotiation, interpersonal and influencing skills
• Analytical, numerically astute with strong demonstrated problem-solving abilities
• Able to manage time effectively, prioritise tasks and achieve set targets
• Commercial and financial awareness with a full understanding of how failure impacts the
• production, manufacture and customer order fulfilment
• Able to work well under pressure and handle emergency and stressful situations
• Keen attention to detail and accuracy
• Familiarity with an integrated Enterprise Resource Planning (ERP) and Manufacturing
• Resource Planning (MRP) systems would be beneficial

We’re hiring! Front Runner Outfitters is a world-renowned vehicle-based adventure gear company specialising in the toughest roof racks and accessories. We're looking for a Customer Service and Sales Representative to service our French speaking markets. This is a new position that gives you the opportunity to work closely with the international team from our head office in Johannesburg, South Africa.

As a Customer Service and Sales Representative, you will:

• Handle all customer service tickets (product enquiries, sales leads and complaints) from our website and social media channels and provide appropriate solutions and alternatives.
• Generate and follow up on sales leads though our CRM system.
• Identify and assess customers’ needs to achieve customer satisfaction.
• Build sustainable relationships of trust through open and interactive communication with both customers and team members.
• Meet personal/team sales and customer service targets.
• Assist with placement of orders, refunds or exchanges.
• Coordinating between departments and operating units in assisting with day-to-day sales and administrative duties as required.

Requirements:

• Proficient in French and English.
• Track record of over-achieving on set targets (customer service and sales targets).
• Ensure customers always enjoy a great brand experience with exceptional customer service

Sound like an awesome fit? We want to hear from you. Please send your resume and cover letter to [email protected]