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SHIPPING POLICIES

Front-Runner-Campsite-Friends-BBQ Customer Commitment Front-Runner-Campsite-Friends-BBQ Customer Commitment

ALL PRODUCTS SHIP FROM OUR AGOURA HILLS, CALIFORNIA WAREHOUSE

If you order online before 12 noon Pacific Standard Time, M-F, your orders will ship out the same day. Orders placed online Friday afternoon through Saturday, will ship the following Monday. We do take major holidays off - and hopefully you do too!

Our inventory is live. If you can buy it, we have it in stock. If an item says out of stock: it's out of stock. Click the “email me when product is back in stock” button and we’ll send you an email the second it’s back on the shelves.

Immediately after you place an order you will get an order confirmation email. Your shipping information and tracking number will be emailed to you once your order has shipped.

Don’t forget that all Front Runner Rack Kits ship FREE via UPS Ground to the lower 48 states!

On the off chance we are not be able to fulfill an order on time as per the terms stated above, you may be eligible for a 15% discount off your next order.   

WE MAY SHIP SOME ORDERS VIA FREIGHT

Front Runner Roof Top Tents, Drawer Systems, and some large orders will ship freight. Our web store is integrated with a freight broker to instantly get you the best freight deal possible from dozens of reputable, vetted freight companies.

PLEASE TAKE NOTE: Any additional freight services and the associated charges are the customers responsibility.

Immediately after you place an order you will get an order confirmation email.

Your freight tracking information and your carrier’s contact info will only be emailed to you once your order has shipped.

SHIPPING DAMAGE

It happens. While our packaging is designed to keep your gear safe on it’s journey to you, every once in a while there’s an accident - a forklift mishap, or a pallet tipped, or a delivery driver having a bad day (you’ve probably seen those YouTube videos!). If this happens to one of your packages, don’t worry, we’ll make it right.

Please CONTACT US immediately.

If the damage is bad and it is obvious the products inside the package are damaged, DO NOT SIGN for the item and REFUSE THE DELIVERY. If you sign, the package is yours and you've accepted it as is. If you notice there is damage to the shipping container but are not sure if the products inside are ok, you can still refuse the package, or sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip. Do NOT ACCEPT ANY DELIVERY without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer.

SHIPPING OUTSIDE THE U.S.A.

Your country may require you to pay import fees, customs, broker fees, duties and/or value added taxes (VAT).  These costs are not included in the live shipping rate quoted during checkout. These potential charges are the sole responsibility of the customer.

- Online shop available
North America
United States, Canada
Europe
Europe
Africa
South Africa
Australia
Australia
Rest of the World
International Website