OUR RETURN POLICY
Front Runner purchases made at FrontRunnerOutfitters.com can be returned for any reason within 30 days of purchase. All returned items must be in new, resalable condition and include original packaging and all hardware and accessories.
After 30 days, non-warranty related returns are at the sole discretion of Front Runner Outfitters. A restocking fee may apply.
If you’d like to make a return or exchange, PLEASE CALL US FIRST at 1(818)253-1322 for a RMA# (Return Merchandise Authorization number).
If the reason for return is not a result of a Front Runner Outfitters error, shipping costs, if any, incurred by Front Runner may be deducted from your refund. Please note: if you return an item and did not originally pay shipping costs (eg. a Front Runner Roof Rack), the original shipping cost incurred by Front Runner Outfitters will be deducted from your refund.
If the returned products are not in new, re-sellable condition - a repackaging, restocking, and/or damaged goods fee of up to 30% of the product value may be deducted from the refund. We strongly urge you to repackage the products with care. If you need advice on how to pack the gear, or need additional packaging materials, contact us. Assume the worst. Shipping companies may actually be using apes to move boxes through their distribution centers. Not an alternative fact.
It generally takes 3 – 5 days after the package arrives at our warehouse for your return to be processed and credit to be issued to your card. As soon as the return is processed you’ll get an email confirmation.
If you'd like to exchange your items for something else please return them to us for a refund and place a new order for the product you want at the same time.
When choosing a shipper to return products, keep in mind that Front Runner Outfitters cannot be held liable or responsible for items lost in transit. We recommend using a carrier that can provide tracking and insurance.
Please print your RMA clearly on the shipping label. Thank you!
For information regarding warranty claims please read our WARRANTY.
CHANGE-OF-MIND OR INCORRECT CHOICE
If you have changed your mind or made an incorrect choice and have paid already, chances are good your order is already being prepared for shipment. Most of our orders ships the same day!
If you cancel your order BEFORE it has been shipped, we will cancel your order and process a full refund.
If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return in line with our Return Policy.
Orders which are REFUSED AT DELIVERY will be processed as a return.
Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item. We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items.
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