Consumers have a 14 days right to cancel their orders. Dealers/resellers have a limited right to revocation. Companies have no right to revoke. Please also refer to our General Terms & Conditions for further information.
You have the right to cancel a buying contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Front Runner GmbH, Ikarusallee 22, 30179 Hannover, Deutschland, [email protected], Phone: +49 (0) 511 4740 4640, Fax: +49 (0) 511 4740 4649) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. In case of goods, which by their nature cannot normally be returned by post, the cost is estimated at a maximum of 99€ within Germany, abroad differs EUR. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
CHANGE-OF-MIND OR INCORRECT CHOICE
If you have changed your mind or made an incorrect choice and have paid already, chances are good your order is already being prepared for shipment. Most of our orders ships the same day!
If you cancel your order BEFORE it has been shipped, we will cancel your order and process a full refund.
If you cancel your order AFTER it has been shipped, please follow our Return Policy. The cancellation will have to be treated as a Return in line with our Return Policy.
Orders which are REFUSED AT DELIVERY will be processed as a return.
Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item. We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items.
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