SALES & PROMOTIONS
Please note that Front Runner sales and promotion discounts only apply to the period of time when the sale or promotion is live. Front Runner will not carry over any of these discounts for orders placed outside of the set sale dates.
PRICE ADJUSTMENTS
From time to time our pricing may change due to business cost factors. Once a price adjustment goes into effect, we are unable to provide any customer refunds should a product be priced lower than what it was originally purchased for.
All Front Runner products ordered from us ship from our Hanover warehouse in Germany.
When online shopping with us from Sunday to Thursday, your order will usually leave our warehouse within 24 to 48 hours. Online orders placed on Friday afternoons or Saturdays will only ship the following week.
Please note that we don’t work on major German public holidays, and hopefully, you don’t too.
Unforeseen circumstances can delay the delivery of your shipment.
FREE SHIPPING - TERMS & CONDITIONS
The terms that qualify your purchase for free shipping are listed below. Costs are automatically calculated at checkout.
Dealer Network (B2B)
FREE SHIPPING* on all orders over € 1000,00 excl. VAT as well as rack kits.
*FREE SHIPPING is only valid within the EU and UK, excluding Islands, and applies to the majority of our catalogue, however, some accessories are excluded e.g. Freight items, Roof Top Tents, Awnings & Components, Drawer Systems, Load Bed Cargo Slides, Protection Equipment, Water Tanks, Jerry Cans, Wolf and Cub Packs.
Customers (B2C)
FREE SHIPPING* on all orders over € 200,00 incl. VAT / £ 200,00 excl. VAT (GBP) as well as rack kits.
*FREE SHIPPING is only valid within the EU and UK, excluding Islands, and applies to the majority of our catalogue, however, some accessories are excluded e.g. Freight items, Roof Top Tents, Awnings & Components, Drawer Systems, Load Bed Cargo Slides, Protection Equipment, Water Tanks, Jerry Cans Wolf and Cub Packs.
We may ship some orders using Freight.
Front Runner Roof Top Tents, Drawer Systems, and some large orders will ship freight. Our web store is integrated with our shipping broker- all shipping cost are calculated for the weights and shipping address. If you do not get an instant shipping quote for large items please contact us.
Immediately after you place an order you will get an order confirmation email.
Your freight tracking information and your carrier’s contact info will only be emailed to you once your order has shipped.
SHIPPING DAMAGE
It happens. While our packaging is designed to keep your gear safe on it’s journey to you, every once in a while there’s an accident - a forklift mishap , or a pallet tipped, or a delivery driver having a bad day (you’ve probably seen those YouTube videos!). If this happens to one of your packages, don’t worry, we’ll make it right.
Please CONTACT US immediately.
If the damage is bad and it is obvious the products inside the package are damaged, don’t even sign for the item and refuse the delivery. If you notice there is damage to the shipping container but are not sure if the products inside are ok sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip. Do NOT accept delivery without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer.
Tax Refund for Export of Goods (End-customers only)
The following payment methods are basically available in our online shop:
- Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.
- Credit Card
With the submission of the order, you are sending us your credit card details at the same time.
After your identification as the legal cardholder, directly after the order, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card. - Direct debit process (only for business customers requiring prior approval by Dometic Vehicle Outfitters EU GmbH)
With the placement of the order, you are granting us a direct debit mandate. We will inform you separately about the date of debiting the account in an advance notification (pre-notification). With the submission of the direct debit, we request our bank to initiate the payment transaction. The payment transaction is automatically carried out and your account is debited.
Debiting the account takes place after you have received the goods.
The time limit for pre-notification regarding the date for debiting the account (pre-notification period), is 1 days. - PayPal Express
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
- SOFORT Online Bank Transfer
After placement of the order, you will be forwarded to the online SOFORT GmbH website. In order to pay the invoice amount via SOFORT, you must have an online banking account with PIN/TAN process for participating in SOFORT, identify yourself accordingly and confirm the payment instructions to us. You will receive additional information during the order process. The payment transaction will be carried out by SOFORT and debited to your account directly thereafter.
- Paydirekt
After submitting your order, you will be forwarded to the online Paydirekt website. In order to pay the invoice amount via Paydirekt, you must have an online banking account that is activated for participation in Paydirekt, be registered there or register yourself first, identify yourself with your access data and confirm the payment instructions to us.
Directly after the order, we request Paydirekt to initiate the payment transaction. The payment transaction is carried out automatically by Paydirekt. You will receive additional information during the ordering process. - Invoice (only for business customers requiring prior approval by Dometic Vehicle Outfitters EU GmbH)
You may pay for your purchase by means of bank transfer after you have received the goods together with the invoice. We reserve the right to allow payment by invoice only after we verify your credit rating.