SALES & PROMOTIONS
Please note that Front Runner sales and promotion discounts only apply to the period of time when the sale or promotion is live. Front Runner will not carry over any of these discounts for orders placed outside of the set sale dates.
PRICE ADJUSTMENTS
From time to time our pricing may change due to business cost factors. Once a price adjustment goes into effect, we are unable to provide any customer refunds should a product be priced lower than what it was originally purchased for.
All Front Runner products ordered from us ship from our Australia warehouse.
When shopping with us online Sunday - Thursday, your order will leave our warehouse within 24 hours . If you order before 12 noon local time, M-F, your orders will ship the same day. Orders placed online Friday afternoon through Saturday, will ship the following Monday. We do take major holidays off - and hopefully you do too!
Our inventory is live. If you can buy it, we have it in stock. If an item says out of stock: it's out of stock. Please contact us and we can let you know when we expect that item in.
Immediately after you place an order you will get an order confirmation email. Your shipping information and tracking number will be emailed to you once your order has shipped.
DELIVERY SCHEDULES
Although we ship most orders within 24 hours of order placed, depending on stock level we it might take a few days longer. We do however endeavour to keep you up to date on your order via email or online portal. Average delivery days will be 2 days up to a maximum of 15 days. If you still have not received your purchase within this time frame, please contact us URGENTLY. We can however not control the courier / transport company, hence we cannot guarantee the delivery timeframe.
NOTE: Some products have a longer lead/manufacturing time and some are only manufactured as orders come in. If this is the case it is stated on the product page.
We may ship some orders using Freight.
Immediately after you place an order you will get an order confirmation email.
Your freight tracking information and your carrier’s contact info will only be emailed to you once your order has shipped.
SHIPPING DAMAGE
It happens. While our packaging is designed to keep your gear safe on it’s journey to you, every once in a while there’s an accident - a forklift mishap, or a pallet tipped, or a delivery driver having a bad day (you’ve probably seen those YouTube videos!). If this happens to one of your packages, don’t worry, we’ll make it right.
Please CONTACT US immediately.
If the damage is bad and it is obvious the products inside the package are damaged, don’t even sign for the item and refuse the delivery. If you notice there is damage to the shipping container but are not sure if the products inside are ok sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip. Do NOT accept delivery without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer.
FREE SHIPPING - TERMS & CONDITIONS
The terms that qualify your purchase for free shipping are listed below. Costs are automatically calculated at checkout.
Dealer Network (B2B)
FREE SHIPPING* on all orders over $1500 to major regions and metropolitan cities located within the free shipping zones as indicated on the map below.
*FREE SHIPPING applies to over 85% of our catalogue, however, some accessories are excluded e.g. Front Runner Roof Top Tents, Drawer Systems, Load Bed Cargo Slides, Protection Equipment, Fuel Tanks, Water Tanks, Wolf and Cub Packs.
Customers
FREE SHIPPING* on all orders over $500 to major regions and metropolitan cities located within the free shipping zones as indicated on the map below.
*FREE SHIPPING applies to over 85% of our catalogue, however, some accessories are excluded e.g. Front Runner Roof Top Tents, Drawer Systems, Load Bed Cargo Slides, Protection Equipment, Fuel Tanks, Water Tanks, Wolf and Cub Packs.
Free Shipping Zones
PLEASE TAKE NOTE:
- Free shipping applies to east coast and predefined areas around the major city centres.
- Any additional freight services and associated charges are the customers responsibility.
- No deliveries to PO Boxes and Parcel Lockers.
- Redelivery charges will be passed on.