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Front Runner Outfitters is a world-renowned vehicle based adventure gear company specialising in designing, manufacturing and selling the toughest roof racks and rack accessories.
Front Runner Jobs / Careers

Some call it work,
but we're just doing what we love. We've created an electric and supportive work environment that celebrates individuality and diversity, professional development and personal growth.
Front Runner Jobs / Careers
Whether you're an ambitious career starter or experienced professional, we are always looking for motivated individuals who like to kick ass. Each member of Front Runner takes ownership of our roles and we thrive on new challenges.
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We’re hiring! Front Runner Outfitters is a world-renowned vehicle-based adventure gear company specialising in the toughest roof racks and accessories. We're looking for a Customer Service and Sales Support Representative to service our Australian market.

 

Your goal is to improve and maintain the backbone of Front Runner Australia. This includes a focus on strong customer relationships - internal and external. A professional appearance and a friendly, engaging character are crucial. Ability to work independently, diligently working through tasks, handle multiple priorities and manage time effectively are all key attributes to this position.

 

As a Customer Service and Sales Support Representative, you will deliver on the following:

Customer service

  • Represent the Brand across all platforms
  • Handle all customer service tickets (product enquiries, sales leads and complaints) from our website and social media channels and provide appropriate solutions and alternatives
  • Generate and follow up on sales leads though our CRM system (Zendesk)
  • Identify and assess customers’ needs to achieve customer satisfaction
  • Build sustainable relationships of trust through open and interactive communication with both customers and team members
  • Meet personal/team sales and customer service targets
  • Assist with placement of orders, refunds or exchanges
  • Liaise with couriers and freight companies
  • Assist with all aspects of administrative functions in B2B, customer data management (contact details, persons, addresses)
  • Coordinate between departments and operating units in assisting with day-to-day sales and administrative duties as required

 

Sales

  • Provide support to the on-road brand representative
  • Relationship management with B2B network
  • Maintain an event calendar which includes trade shows, open days, club events and other industry activities
  • Liaise with the marketing team to ensure all necessary collateral and social media is prepared in a timely manner
  • Dealer onboarding material is sent to new dealers and dealer showroom displays are prepared accordingly
  • Ensure the showroom is presentable and updated at all times
  • Assist with showroom sales

 

Finance

  • Responsible for managing admin between the finance team in South Africa and the Australian office, including the handling, forwarding and filing of paperwork as necessary
  • Follow up calls to dealers with outstanding accounts
  • Facilitating payments over the phone

 

You will work with:

  • Brand Representative (Sales Team)
  • Warehouse Staff
  • Front Runner South Africa (Head Office: Customer Service / Sales / Finance)

 

Requirements:

  • Track record of over-achieving on set targets (customer service and sales targets)
  • Ensure customers always enjoy a great brand experience with exceptional customer service

 

Sound like an awesome fit? We want to hear from you. Please send your resume and cover letter to  [email protected]

 

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